Help

How can I stop Open Studios emails going into my spam or junk folder?

To stop Open Studios emails going into your spam or junk folder please add open-studios.org.uk to your Address Book or Safe Senders List.

Help

For help with some of the more commonly used email services and programs please see below:

 

Online services

Hotmail/Outlook/MSN mail

  1. Sign in and click on the cogwheel icon in the top right of your screen.
  2. On the left side of the page, click 'Safe senders' which is under the 'Junk email' section.
  3. Add our domain name ‘open-studios.org.uk’ into the empty box, and click the + sign, then click ‘Save’ in the top left of your screen.

Gmail

  1. From your Gmail inbox, open the Open Studios email you have received 
  2. Click on the arrow next to the reply button on the top right hand corner of the email 
  3. From the drop down menu, click on 'Add sender to contacts'

Mozilla Thunderbird

  1. Thunderbird uses an adaptive filter and It is important to tell the filter which messages are not junk.
  2. First, during the early learning stages you will want to frequently, perhaps daily, check your Junk folder for messages that have been incorrectly classified as junk by clicking on the Not junk button, or using the upper case J on your keyboard.
  3. After the first week you should also check the junk folder for messages that are incorrectly marked as junk, perhaps weekly.
  4. Secondly, very important, you will want to constantly train the filter by marking a quantity of GOOD messages as not junk, for example messages in your Inbox. You must use the keyboard upper case J, because there is no button - the "Not Junk" button appears only for messages that have already been classified as junk. Marking several messages per week will be sufficient. You can select many messages and mark them all at the same time.

Note - unfortunately nothing in the user interface indicates whether a message has been marked as "not junk".

For more information, go to Mozilla Support.

Yahoo Mail

  1. Click on 'Contacts' in the menu on the left of the page
  2. Click 'Add contacts'
  3. Add Name and email address
  4. Save contact details.

For AOL

To add our email address to your Address Book or Custom Sender List:

*AOL9.0:

  1. Click the 'Spam Controls' link (lower right area of your inbox).
  2. When the 'Mail & Spam Controls' box appears, click 'Custom sender list'.
  3. Choose allow email from ' option
  4. Add the domain open-studios.org.uk
  5. Click 'Add', then 'Save'.

*AOL 7 & 8:

  1. Go to Keyword Mail Controls.
  2. Select the screen name you are using to receive email.
  3. Click 'Customize Mail Controls For This Screen Name.'
    • 4a For AOL version 7.0: In the section for 'exclusion and inclusion parameters', include the following
      domain: * @open-studios.org.uk
    • 4b For AOL version 8.0: Select 'Allow email from all AOL members, email addresses and domains.'
  1. Click on 'Next' until the 'Save' button shows up at the bottom.
  2. Click 'Save.'

 

Windows PC programs

For Outlook 2016, Outlook 2013 and Outlook 2010

To make sure you can see Open Studios emails, add our email address to your address book and safe sender list:

  1. Locate the toolbar ribbon tab 'Delete', select the 'Junk' option and select 'Junk Email Options'
  2. In the Junk Email Options dialogue select the 'Safe Senders' tab and click on the 'Add' button
  3. When the 'Add address or domain' option appears add www.open-studios.org.uk and click 'OK'
  4. @www.open-studios.org.uk will be added to your safe senders list.
  5. Click 'Apply' then 'OK'

For more information, go to Microsoft Support.

For Outlook 2007

To make sure you can see Open Studios emails, add our email address to your address book and safe sender list:

  1. Select an Open Studios email and right click on the 'From Sender' email address
  2. Choose 'Add To Outlook Contacts'.

For more information, scroll down the page at Microsoft Support.

For Outlook 2003

To make sure you can see Open Studios emails, add our email address to your address book and safe sender list:

  1. Select an Open Studios email and right click on the email subject line.
  2. Choose 'Add Sender To Address Book'.

For more information, scroll down the page at Microsoft Support.

Apple Mac programs

For Mail (Yosemite and El Capitan)

To ensure that Open Studios emails do not go into junk mail.

  1. Add the sender (e.g. admin@open-studios.org.uk) to Contacts
  2. Choose Mail > Preferences, then click Junk Mail. Make sure “Enable junk mail filtering” and “Mark as junk mail, but leave it in my Inbox” are selected.
  3. If you chose the junk mail preference to exempt addresses in your Previous Recipients list from filtering, check that you list only contains only addresses you want to receive messages from.

For more information, go to Apple Support

For Mail (Mountain Lion)

If messages are incorrectly marked as junk, try one of the following

For more information, go to Apple Support

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